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#1 in Member Satisfaction, 3 Years in a Row

We are excited to announce we have earned—for the third year in a row—“Highest Member Satisfaction among Commercial Health Plans in the Illinois/Indiana Region” in the J.D. Power 2017-2019 Member Health Plan Satisfaction Studies.

“A lot of organizations claim they put their customers first,” said Health Alliance Chief Operating Officer, Sinead Rice Madigan. “For Health Alliance, it’s the very essence of who we are and what we do. It is what drives us and guides us.”

Health Alliance CEO and Executive Vice President of Carle, John Snyder, says the integrated system allows us to meet the member/patient where they are.

“We keep working to assure Health Alliance and Carle remain nationally recognized for excellence in the eyes of our members, our patients and our communities. Health Alliance earning J.D. 

Power acclaim again – for the third year in a row – tells us we’re meeting and exceeding the expectations.”



The Member Health Plan Study measures satisfaction among health plan members throughout the United States. Health Alliance Medical Plans received the highest score in Illinois-Indiana in the J.D. Power 2017-2019 Member Health Plan Satisfaction Studies of customers’ satisfaction with their commercial health plan. For more information, visit