Skip Navigation

Coronavirus (COVID-19) Updates – April 14, 2020

As our communities continue to deal with the effects of COVID-19, the illness caused by the novel coronavirus, we pledge to keep you updated on the actions we’re taking to respond to these challenging times. Please read on for our latest updates.

Extended Cancellation of Walk-in Servicing and In-person Community Events

Out of an abundance of caution, Health Alliance, Health Alliance Northwest and Health Alliance Connections  have extended the cancellation of all in-person community outreach, along with all member and community events, through the end of May. Health Alliance and Health Alliance Northwest have also extended the closure of our offices for walk-in servicing through the end of May.

Virtual-only events will continue as scheduled, including our webinar learning events. See below for more information.

As always, our staff remains available to answer your phone calls and emails.

Webinars and Virtual Events

While we’re currently unable to host our in-person learning events, we’re continuing our education efforts to ensure you have access to the information you need. We’ve increased our virtual offerings during the past month and encourage you and your employees to take advantage of the following:

  • Visit our Facebook page for new wellness videos, focusing on exercise, meal planning and healthy cooking. Return often to see the latest “episodes.”
  • Tomorrow – April 15 – 11:00 a.m. CDT / 9:00 a.m. PDT: Prepare for Medicare webinar*
    Are some of your employees approaching the age of Medicare eligibility? In this online class, we’ll go through the important information they need to know and they’ll have the chance to chat with our experts to get all their Medicare questions answered.
    Register today at

Easing Access to Health Care

Since our last email, we’ve continued taking steps to make access to health care easier and more cost efficient for our members and groups during the pandemic. We’ll keep looking for additional ways to remove barriers and limit unneeded restrictions to care, working closely with doctors and hospitals on the front line.

For details about coverage for COVID-19 testing, treatment and services, please visit our webpage.

We’re here for you and your employees during these challenging times. As always, if you have any questions for us, please call Client Support at (217) 902-8151 or email

Stay well,

Health Alliance and Health Alliance Northwest

*For accommodations of persons with special needs at meetings, call (888) 382-9771 (TTY: 711).