Direct Communication with Self-Funded Plan ParticipantsMarch 22, 2018
In addition to required communications related to claims processing, such as Explanations of Benefits, requests for additional information, and appeal determinations, from time to time, we mail or email relevant and helpful information to plan participants about topics like health and wellness, disease management, or resources and tools.
If you don’t want your self-funded plan participants to receive any of these additional, beneficial communications, please email your client consultant and let them know. We’ll be sure to exclude them from future communications.
If you have any questions, contact your client consultant.