Flashes

Your Health Alliance App for Android Devices Now Available

December 14, 2017

We’re excited to announce that the Your Health Alliance app for members is now available on the Google Play store. This means members can now use the app on both Android and iOS devices. They can register or log in with the same account details they use on the Your Health Alliance for members website to get started.

We’ll also be sending emails to active users of Your Health Alliance for members to let them know the app is now available.

If a member needs tech support help, they can call us at 877-647-2326 or contact us through the app. We also encourage members who try the app to fill out this feedback form to let us know of any issues or to tell us what features they’d like to see next.

To download the app, review its features, or to learn more about what we’re working on for future versions of the app, visit HealthAlliance.org/App.

Collecting Member Social Security Numbers

December 4, 2017

We are sending letters to members whose Social Security numbers we don’t have or whose numbers don’t match what the IRS has on file. We’re asking these members to give us the correct names and Social Security numbers for them and any dependents on their plan so we can provide an IRS form to help them file their taxes.

We are required to send letters to everyone who had a Health Alliance plan at some point in 2017 and whose Social Security number we need, even if they are no longer on the plan.

If you have employees ask about this, please reassure them that we understand this information is protected, and we will not use or disclose it in a way that is not permitted by law.

If you have questions, contact your client consultant.

New Your Health Alliance Member App

October 13, 2017

The new Your Health Alliance App for members is now available on the Apple App Store. The first version of the app includes:

  • Member registration for both new and existing members
  • Mobile ID cards
  • Provider search
  • Member benefits
  • Contact us, with details based on the member’s specific plan type
  • Find care, which connects members to their primary care providers and helps them know where to go for care depending on their symptoms

Members with iOS devices can visit the Apple App Store to download the app. We plan to release an Android version of the app in coming weeks. Members can register or log in with the same account details they use on the Your Health Alliance website to get started.

We also plan to continue to enhance the app with many of the features currently available on the Your Health Alliance website in the coming months and year. Features we’re working on for future versions include:

  • Claims, authorizations, and spending, which shows how much members have paid of their deductible and out-of-pocket max.
    • We do have links in the app to quickly connect members to the Your Health Alliance website versions of these features.
  • App accounts connected to more than one member at a time. You can’t currently choose family members’ ID cards or account details without signing out of the app and signing back in as a different user.
  • Notifications that claims or authorizations have been processed or that new  materials are available.
  • Past or future information. Everything is for the current year only.
  • Access for inactive members.
  • Account types for certain plans with limited benefits, like Medicare Supplement and dental plans.

If a member needs tech support help, they can call us at 877-647-2326. We also encourage members who try it out to fill out this feedback form to let us know of any issues or to tell us what features they’d like to see next.

Health Alliance Medical Plans Names New Chief Executive Officer

October 11, 2017

John M. Snyder, Executive Vice President and Chief Operating Officer for the Carle health system, has been named President and Chief Executive Officer of Health Alliance Medical Plans. He will continue to serve as System Chief Operating Officer, responsible for all hospital and clinic operations, as well as ancillary businesses of the Carle health system. James C. Leonard, MD, remains President and CEO of the Carle health system.

“For Health Alliance in particular, there are new markets to explore, new opportunities in existing markets, new products to develop, new relationships to forge, and new ways to improve our member, employer, and broker experiences. These are truly exciting times,” stated Snyder.

In addition to his responsibilities at Carle and Health Alliance, John Snyder is an adjunct professor at University of Illinois in the College of Applied Health Sciences. He is a Fellow of the American College of Healthcare Executives. He has been serving as Chief Administrative Officer at Health Alliance for 2 years, and in that role he has been the key executive responsible for leading operations.