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New Client Support Phone Numbers

We recently moved to the new Carle at The Fields office in Champaign, and our phone numbers have changed. Starting today, you can reach the Client Support team at 217-902-8151 or 1-800-851-3379, ext. 28151. Health Alliance’s physical and mailing address is now 3310 Fields South Drive, Champaign, IL 61822.

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Sarah Bush Lincoln Contract Termination Update

Sarah Bush Lincoln Health Center gave notice that it will end its contract with us on June 30, 2018. This means as of July 1, 2018, Sarah Bush Lincoln will be considered out-of-network for our commercial group members.

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Vasectomy Coverage on HDHP Plans and HSA Contributions

We cover contraceptives and voluntary sterilization procedures for contraceptive purposes with no copayments or deductibles for our members under fully insured policies in Illinois. This coverage is required in part by the Illinois Insurance Code, pursuant to 215 ILCS 5/356z.4.  

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Direct Communication with Self-Funded Plan Participants

In addition to required communications related to claims processing, such as Explanations of Benefits, requests for additional information, and appeal determinations, from time to time, we mail or email relevant and helpful information to plan participants about topics like health and wellness, disease management, or resources and tools.

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Issue on Your Health Alliance for Employer Groups

Some of you may currently be experiencing a problem with your ability to add or waive coverage for new employees from your dashboard on Your Health Alliance for employer groups. Due to this error, these options for new employees have been moved from your dashboard to the group details page.

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