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Care Coordination Team Works Weekend Hours

Our goal is to make sure our members’ needs are being met, even outside of regular business hours. To help us achieve that, some of our care coordinators work Saturdays from 9 a.m. to 2 p.m. CT, and they may call members during that time. We know some people might find it unusual to receive a call from us over the weekend, so we wanted to let you know about these extended hours.

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BPC Purchased by Ascensus

Benefit Planning Consultants, Inc. (BPC) was recently purchased by Ascensus, a technology-enabled solutions provider. BPC provides many services related to our plans, like COBRA continuation coverage notices and administration of health savings accounts, health reimbursement accounts and flexible spending accounts.

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New Client Support Phone Numbers

We recently moved to the new Carle at The Fields office in Champaign, and our phone numbers have changed. Starting today, you can reach the Client Support team at 217-902-8151 or 1-800-851-3379, ext. 28151. Health Alliance’s physical and mailing address is now 3310 Fields South Drive, Champaign, IL 61822.

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Sarah Bush Lincoln Contract Termination Update

Sarah Bush Lincoln Health Center gave notice that it will end its contract with us on June 30, 2018. This means as of July 1, 2018, Sarah Bush Lincoln will be considered out-of-network for our commercial group members.

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Vasectomy Coverage on HDHP Plans and HSA Contributions

We cover contraceptives and voluntary sterilization procedures for contraceptive purposes with no copayments or deductibles for our members under fully insured policies in Illinois. This coverage is required in part by the Illinois Insurance Code, pursuant to 215 ILCS 5/356z.4.  

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